Police Dispatcher Information
GENERAL INFORMATION
Summary
A Police Dispatcher’s primary function is to answer emergency and non-emergency calls for service using a multi-line telephone and 911 systems. Responsibilities include receiving, processing, and dispatching calls for service, as well as providing information to personnel; it is vital that these duties are carried out quickly, efficiently, and accurately. This position is subject to shift work and must be able to work nights, weekends, and holidays as required.
Pay Range
$21.83 – $29.48 Hourly
Minimum Qualifications
• High school diploma or GED equivalency
• Two years’ experience in a high volume data entry and customer service environment
• Type accurately at 40 words per minute with no more than a 10% error rate
• Obtain and maintain the Terminal Operator Certification level A by the Department of Public Safety within six (6) months of hire or promotion date
Or any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.
APPLICATION PROCESS
Application
During an opening, you must submit an application via Chandleraz.gov. After your application has been submitted, you need to submit a background packet via an encrypted email. Click on the link below for further instructions. Once your background packet has been reviewed you will be contacted by HR to schedule a date for the computerized skills test.
Background Packet
You must fill out a background packet, and submit it via encrypted email (see above link for further information)
All applicants must submit a completed and notarized background packet electronically to make sure there are no automatic disqualifiers. Click HERE for instructions.
Computerized Skills Test
Among other things, the test measures applicants’ speed, accuracy, memory, and ability to multitask. Additional information about the test, as well as practice tests, can be found on CritiCall’s website under “Candidate Resources”.
Applicants passing the test will be scheduled for an oral board.
Oral Board
Applicants passing the oral board will be scheduled for a background interview.
Background Interview
Applicants passing the background interview will be scheduled for a polygraph examination. For out-of-state applicants, we will attempt to complete all of the above steps prior to your departure.
Once these steps have been successfully completed, the background investigation begins.
Conditional Offer
Applicants passing the background investigation will receive a conditional job offer. You will then be scheduled for a psychological exam, drug screen, and an interview with the Police Chief.
Applicants passing all of the above steps will receive a final job offer.