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The Chandler Police Department's Communications Section provides emergency and non-emergency police services to the public and supports other City Departments in carrying out their public safety responsibilities by providing radio and computer aided communications.

The Communications Center is operational 24 hours a day, seven days a week. Chandler Police Communications emergency call takers and dispatchers answer both emergency 9-1-1 calls, as well as Administrative or non-emergency calls.  Statistics are kept on calls received as well as outgoing calls made in the Communications Section.

In order to handle the volume of calls received, the Communications Section has invested heavily in computer technology and extensive training of personnel. The center uses a computer-aided dispatch (C.A.D.) system. This system relieves the dispatcher and emergency call takers of many tedious and time-consuming tasks, allowing them to concentrate more on citizens calling for service and ensuring the rapid dispatch of emergency calls. This system is linked directly to the 9-1-1 system, the Department of Public Safety (DPS) computer system that allows rapid and accurate license and wanted checks and provides links to the FBI computers and other states police and motor vehicle databases.

The training time for a dispatcher is 1 year - the training time for an emergency call taker is 6 months. Training encompasses classroom training, simulation, and on-the-job training with a trainer. Training teaches emergency call takers and dispatchers how to handle police related calls for service, map reading, radio codes, computer aided dispatch functions, radio procedures and more.

Emergency call takers and dispatchers are required to make quick decisions and coordinate multiple tasks at one time. Being an emergency call taker or dispatcher requires someone with good typing skills, good listening skills, someone who is multitask oriented, someone who has common sense, and someone who can remain calm and in control during crisis situations.

For radio communications the City of Chandler uses a 800 MHz trunked radio system. Chandler was one of the first users of such a system in the state. A trunked radio system uses a computer to create virtual channels on demand, allowing more channels than there are frequencies. This sophisticated system has allowed the city to keep pace with the explosive growth without putting public safety personnel at risk.