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Our Policy - It is the policy of the Chandler Police Department to investigate all complaints against the department or its employees. This ensures the integrity of the department while protecting the rights and interests of both citizens and department employees.

Who May Complain? - Any person, regardless of age, sex, or nationality, who witnesses or has direct knowledge of police misconduct may file a complaint with the Chandler Police Department.

When should you complain? - You should contact the department whenever you witness behavior by any department employee which is a violation of city, state, or federal law, involves the excessive use of force, or involves discourteous or abusive treatment.

How do you file a complaint? - Generally, complaints are filed through the supervisor of the employee involved. If the immediate supervisor is unavailable, another supervisor may take the complaint.

Who investigates the complaint? - Department supervisors are charged with maintaining discipline and with overseeing the conduct of employees assigned to them. In most cases the supervisor of the employee conducts an investigation and reports the incident the incident through the chain of command for disposition. Serious administrative investigations may be conducted by the Criminal Investigations Section, as will investigations involving alleged criminal activity.

What is the complaint procedure? - After the supervisor has interviewed all parties involved, the disposition will fall into one of the following categories:

- Sustained - There is substantial evidence to prove the allegation.
- Not Sustained - There is insufficient evidence to prove or disprove the allegation.
- Unfounded/Exonerated - The allegation is false or the incident occurred by was lawful and proper.
- Policy Failure - The allegation is true but the employee followed policy. Policy is examined and, if necessary, modified.

Who reviews complaints? - Complaints are reviewed through the chain of command up and eventually to the Chief of Police.

What is the disciplinary process? - If a complaint is sustained, disciplinary action may be taken which consists of one of the following measures:

Instructional Notation, Written Reprimand, Suspension, Demotion, Dismissal

In addition to any disciplinary action, the employee may receive counseling and, where appropriate, training to correct deficiencies. When an employee faces suspension, demotion, or dismissal, there is a review and appeal process.

What will you be told? - After a thorough investigation of the complaint, the employee's supervisor, or another supervisor, will promptly contact you. you will be advised of the supervisor's findings and whether disciplinary action will be taken.

Responsibility, ours and yours - The Chandler Police Department views all citizen complaints against its employees very seriously and actively pursues investigations into misconduct. For this reason, you must ensure that your complaint is based on fact and that you have provided us with all of these facts to the best of your ability. If you intentionally make a false report to this department, you should know that making the false report could result in criminal and/or civil legal proceedings being filed against you.

Our commitment to you... - Employees of the Chandler Police Department shall at all times strive to be courteous and professional in all dealings with the citizens we serve. It is the hope of the Chandler Police Department that all of your contacts with our officers are positive. If not, we will endeavor to resolve your complaint to your satisfaction in a prompt and objective way.

Mail your complaint to:

Chandler Police Department - PSS
Mail Stop 303 - P.O. Box 4008
Chandler, AZ 85244-4008

Or FILE A COMPLAINT online

For information regarding the citizen complaint process, contact the Chandler Police Department's Professional Standards Section at 480-782-4113 and ask to speak to the Internal Affairs supervisor.

Should you have an emergency, call 9-1-1.